Booking Terms and Conditions

1. GENERAL

These terms and conditions (the “Booking Contract”) are between the property owner (“we”, “us” and “our”) and the holidaymaker(s) who book a Selected Property (the “Property”) through AVENUE Holidays. Each such booking is referred to in the Booking Contract as a “Booking”. References to “you” or “your” are references to the person making the booking and all members of the holiday party.
Any Booking is subject to the Booking Contract. This Booking Contract and our confirmation email contain the entire agreement between us and you and forms the basis of your agreement with us so please read them carefully. Nothing in this Booking Contract affects your usual statutory rights.
The payment facilitator used by us on your Booking will be Holiday Lettings Limited ("Holiday Lettings"), For the avoidance of doubt, you acknowledge and agree that the provider of the Property is us and not Holiday Lettings.
 
2. MAKING YOUR BOOKING

There are three ways in which a Booking can be made by you. You can either book over the telephone, by email or directly on out online reservation system.
Where your Booking is communicated to us by telephone or by email, we will enter it onto our online reservation system, which will automatically generate a summary by email to the email address you provided. This does not mean that your Booking is yet confirmed or that a Contract is yet in force between us and you.
When making your Booking You must pay a deposit to Avenue Holidays of 35% of the Rental Fee and The Deposit must be paid within three (3) days of the Booking being placed.
AVENUE Holidays or the Owner may accept bookings from other customers for the Selected Property at the time before the deposit is received.  We advise to pay the deposit as soon as possible to avoid missing out on the dates required.
The Booking will only be confirmed, and this Booking Contract shall be effective once the booking fee and the deposit of (35%) of the full cost of your Booking or full payment has been received in cleared funds and AVENUE Holidays has confirmed the booking and including the Cancellation Policy to you in writing.
The balance of the Rental Fee is payable 8 weeks before the start of the Rental Period.
A non-refundable booking fee will also apply.
You shall be required to pay the applicable damage deposit (the “Damage Deposit”), cleaning fee and/or any other fees (“Other Fees”) as set out in the email confirmation as part of your payment in full or your Balance payment (as applicable).

You should carefully check the details of these Terms and Conditions before making any payments regarding your Booking, as well as the confirmation email and inform us immediately of any errors or omissions.
 
3. PAYING FOR YOUR BOOKING

We accept payment by most major credit or debit cards and by bank transfer.
Where you have only paid the booking fee and an Initial Deposit, you are required to make payment for the Balance, and you may be required to pay the Damage Deposit and/or Other Fees within a certain period prior to the arrival date specified in the email confirmation (the “Arrival Date”). If you fail to make the balance payment that is due, in full, and on time we shall be entitled to treat your Booking as cancelled by you and the Cancellation Policy (as defined below) shall apply.
If you paid the Deposit by credit card or debit card, you authorise us to use the details of the same credit or debit card to settle the balance of the rental.  We will only act on this authority if you have not contacted us prior to the Balance Due Date to arrange alternative payment of the balance.
If for any reason, we are unable to take payment of the balance by the due date and you are unable to promptly rearrange payment (or we cannot get hold of you to arrange for payment to be made) we will be entitled to treat that as your intention to cancel the Booking.
If your Booking is made less than 8 weeks prior to the start of the Rental Period, then your Booking will only be confirmed and our Contract will only come into force once we have received payment in full for the Booking in cleared funds, ie. by credit card or debit card.
No entry to our properties will be allowed without payment in full, being cleared beforehand.
 
4. IF YOU CANCEL OR AMEND YOUR BOOKING

Cancellations must be notified to and received by us in writing (preferably by email) and once received we will confirm and process your cancellation request.
A cancellation or amendment will not take effect until we receive confirmation from you. The cancellation policy described in your email confirmation (“Cancellation Policy”) applies to your Booking and we will refund any amounts due to you in accordance with the agreed Cancellation Policy.
In the event that:
Any Balance required from you is not paid in accordance with the timeframes set out in the
Cancellation Policy; or
You do not arrive at the property within 24 hours of your arrival time without notifying us,
then we shall be entitled to treat your Booking as being cancelled by you and the Cancellation Policy
shall apply.
 
Full refund for cancellations up to 30 days before check-in.  If booked fewer than 30 days before check-in, full refund for cancellations made within 48hours of booking. After that, 50% refund up to 7 days before check-in. No refund after that.
We strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations.  This will give you the pace of mind that you will get your money back if you need to cancel your holiday at almost the last minute.  If you choose not to then you accept responsibility for any loss that you may incur due to your cancellations.
 
5. IF WE CANCEL OR AMEND YOUR BOOKING

We would not expect to have to make any changes to your Booking once it is agreed between you and us, but sometimes problems occur and we do have to make alterations or, very occasionally cancel Bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your Booking. If we cancel your Booking, we will refund you any fees you have already paid. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities, or insurance).
 
6. RENTAL PERIOD

You can arrive at the Property after the time specified by us on the Arrival Date for your holiday and you must leave by the time specified by us on the Departure Date we give you, unless agreed by us in writing. We will let you know these times in writing in advance of your stay.
If your arrival will be delayed, please contact us at AVENUE Holidays so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you do not arrive at the property within 24 hours of your arrival time and you do not advise us of your anticipated late arrival, we may treat the Booking as having been cancelled by you and we shall be under no obligation to refund you for fees already paid to us. Please see the Cancellation Policy for further details.
If your stay extends beyond the period of hire, You may be subject to a charge for the additional time based on the applicable daily rate for the Selected Property.
The Contract to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties.
The Contract relates to a “Holiday Let” the purpose of which is to confer on you as a holidaymaker the right to occupy the Selected Property for a holiday only.  You shall not be entitled to any private residential tenancy or other tenancy, assured short hold or assured tenancy, lease, licence or other right to occupy, nor shall you obtain any security of tenure under the applicable law now or at the end of the Holiday Period.  You may not sub-let the property.
In the event that you are required, in accordance with guidelines imposed by the UK and Scottish Governments in relation to the disease known as coronavirus disease (Covid-19) and the virus known as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2)), to self-isolate at the property you will be responsible for the cost of (i) any additional nights with the Holiday Period and (ii) rehousing any booked guests that are displaced as a result of the additional nights required by you in an equivalent property.
 
7. YOUR OBLIGATIONS

You agree to comply with the regulations set out in any property manual at the Property and any other regulations reasonably specified by us from time to time and ensure that they are observed by all members of your party. You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in the same condition and repair as found on your arrival.
You agree not to cause any damage to the walls, doors, windows or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property while at the Property.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property. We reserve the right to refuse admittance or require you to leave the property if this condition is not observed.
You cannot take your pet into the Property unless permitted by us in writing in advance. If you do so, we can refuse to hand over the Property to you or can require you to leave it.
If either You, any of your guests or an animal accompanying you, by act or omission causes damage to the Selected Property and/or its contents, You agree to pay upon written demand, any reasonable costs incurred in making good any such loss or damage.
You agree that the Selected Property will be used for a holiday.
You agree that the Selected Property will not be used for any commercial purposes without the written consent of Avenue Holidays, it will only be used for personal and domestic purposes.
You agree that the Selected Property will not be used for any activity or in such a way as to cause a nuisance or annoyance to neighbours of the Selected Property.
You must not use the Selected Properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.
Smoking is not allowed in any of the Selected Properties.
You must ensure that the property is securely locked when not occupied by you.
You must ensure that the Selected Property is left in a clean and tidy condition on your departure at the end of the Rental Period (including cleaning up after any animals which You have been permitted to bring to the Selected Property). We may charge You for the reasonable costs of any additional cleaning if this is reasonably considered necessary.
If you lose a key, we will replace it upon you paying for the cutting of a new one.
We may will treat any of these circumstances as a cancellation of the Booking by you and we shall be under no obligation to refund you for any fees already paid to us in those circumstances. Any refund will be at our sole discretion.
You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for the purpose of essential repairs, in an emergency or to ensure you are complying with this Booking Contract.
 
8. CARE OF YOUR PROPERTY

Your vehicles and their accessories and contents, and any property and valuables you bring with you are left entirely at your own risk.
If you leave any property behind, we will use reasonable endeavours to return it to you, although we reserve the right to charge you in advance for any reasonable postal or courier costs.  We may dispose of any unclaimed property after six (6) months.
 
9. GUEST DAMAGE

You should report accidental damage or breakage when it happens. Repairs or replacement items can then be arranged in advance of the arrival of the next guests.
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. Any damages or breakages will have to be paid for in full on demand within seven (7) days of notification in writing (although we would not charge you for the odd glass or plate). We recommend that you have appropriate insurance in place to cover this.
 
10. PETS

Dogs are welcome in some Properties. You should check the Selected Property details and specify that You wish to bring a dog at the time of Booking so that Avenue Holidays can confirm whether or not a dog will be permitted.
You must ensure that: dogs are house-trained and properly controlled and supervised at all times; they must not be left unattended at the Selected Property; and they are not permitted in any of the bedrooms or on any of the furniture.
You are advised to bring a pet basket and anything else your dog may require to enjoy their holiday.
Dog hairs are to be removed from carpets and all dog waste collected and disposed of. Dog owners will be held responsible for any damages caused to the property, contents, or garden by their dog and for any extra cleaning required.
Guests with allergies should be aware that the Owner cannot guarantee that there have been no dogs at the Selected Property, nor does the Owner accept any liability for any suffering which may occur as a result of such pets having been present.
 
11. WIFI & INTERNET

Free Wi-Fi and broadband internet is provided for your reasonable use and may be subject to separate terms and conditions. You agree to reasonable and lawful usage of this service.  We will not be liable for slow connections or for any interruptions to or the failure of this service.
 
12. TELEPHONE

If a telephone is provided in a Selected Property, it is for 999 Emergency calls only.  If other calls have been found to be made, the guest is liable for these calls and will be required to pay such costs in 7 days.
 
13. RIGHT OF ENTRY

Avenue Holidays and the Owner shall have the right of entry to the Selected Property at all reasonable times, except in an emergency where immediate access may be required, for the purposes of inspection or to carry out any necessary repairs or maintenance.
 
14. RIGHT TO REFUSE BOOKINGS AND TO TERMINATE CONTRACT

Avenue Holidays and the Owner reserve the right to refuse any Bookings.
You must inform Avenue Holidays at the time of Booking if your party includes groups of people under the age of 21. 
Parties and events are not allowed.
Avenue Holidays and the Owner reserve the right to terminate a Contract without prejudice to any rights and remedies accrued by Avenue Holidays or the Owner or You which shall remain following termination and ask You and your guests to leave the Selected Property immediately if it is deemed necessary by Avenue Holidays or the Owner as a result of your behaviour or that of any of your guests or any other material breach of these Booking Conditions.
In the event that your Contract is terminated AVENUE Holidays reserves the right not to refund to You any part of the Rental Fees in respect of the shortened Rental Period.
 
15. COMPLAINTS

Every effort has been made to ensure that you have an enjoyable and memorable holiday. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it.
It is often extremely difficult (and sometimes impossible) to resolve problems properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence at the Property.
We value your custom and want you to return (and to recommend us to your friends!).  We live nearby, and will do our best to resolve any problem.
Any complaints You wish to make after your Rental Period has ended should be made in writing and sent to Avenue Holidays within 28 days of the end of your Booking.
 
16. CANCELLATION INSURANCE

If You wish, You may take out cancellation insurance to help protect You from cancellation of your Booking. This is advised but not compulsory.
 
17. LIMIT OF LIABILITY

Avenue Holidays acts as agent on behalf of the Owner and is not liable to You or any of your party under or in connection with the Contract or for any acts or omissions of the Owner or its other agents or representatives.
Nothing in these Booking Conditions shall limit or exclude the liability of the Owner for death or personal injury resulting from its negligence or for fraudulent misrepresentation or for any liability which cannot be excluded by law.
The Owner and/or Avenue Holidays shall not be liable for any actual or alleged indirect or consequential loss howsoever arising suffered by You, or for any loss (either direct or indirect) of profits, anticipated profits, savings, business or opportunity or loss of publicity or loss of reputation or opportunity to enhance reputation or any other sort of economic loss.
The aggregate liability of the Owner and/or Avenue Holidays to You for breach of contract, misrepresentation, in tort or otherwise arising under or in connection with the Contract shall be strictly limited to the amounts received by us in relation to your Booking.
AVENUE Holidays or the Owner and our employees, contractors, cleaners, and other representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.
If any provision of the Contract (Or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Contract, and the validity and enforceability of the other provisions of the Contract shall not be affected.
 
18. FORCE MAJEURE

Neither Avenue Holidays nor the Owner will not be deemed to be in breach of this Contract, or otherwise liable to you, by reason of any delay in performance or non-performance of any of our obligations in this Contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control (for example if access to and use of our property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property) (these are sometimes referred to as “Force Majeure Events”)
If for any reason beyond our control, we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event affecting us or our property we will refund you the full amount of your remaining lodging costs based on the time of your Booking remaining. This will be the full extent of our liability and no additional compensation, expenses, or costs (such as travel or replacement lodging costs) will be payable.
 
19. LAW AND JURISDICTION

This Booking Contract (including any non-contractual obligations arising under or in relation to this Booking Contract) between you and The Owner / us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be exclusively dealt with by the Courts of England and Wales.
 
20. GENERAL NOTES

Avenue Holidays for itself and as agent and the Owners of Properties aim to ensure that the particulars of the properties as they appear are true and accurate.
Avenue Holidays does not accept any liability for errors or misrepresentation based on information provided by the Owner.
In any event, You acknowledge that minor differences may arise between our photographs, illustrations and descriptions of a particular property and the actual property.
 
21. SPECIAL REQUIREMENTS

We will endeavour to help those in your party with special requirements by recommending properties that are especially suitable; please contact us in order discuss any particular needs that you may have prior to booking.
 
22. MISCELLANEOUS

This Booking Contract, together with the Cancellation Policy and our confirmation email contain the entire agreement between The Owner / us and you relating to the Booking and shall supersede any previous agreements, arrangements or discussions between you and us, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between you and us prior to receiving the confirmation email except as expressly stated in this Booking Contract. Neither you nor us shall have any remedy in respect of any untrue statement made by the other upon which that party relied in entering into this Booking Contract (unless such untrue statement was made fraudulently) and that party’s only remedy shall be for breach of contract as provided in this Booking Contract.